Delivery Policy

At Mokegz, we are committed to providing you with not only the finest footwear but also an exceptional delivery experience. Below, you will find detailed information about our shipping procedures and policies to ensure a smooth and hassle-free transaction.

Shipping Options

We offer several shipping options to meet your needs:

• Standard Shipping: Delivered within 5-7 business days after processing.
• Express Shipping: Delivered within 2-3 business days after processing.
• Priority Shipping: Delivered within 1-2 business days after processing.

Please note that processing times may vary depending on product availability and order volume. Orders placed during weekends or holidays may take additional time to process.

Processing Time

All orders are processed within 1-2 business days of receipt. During high-demand periods, such as sales events or holiday seasons, please allow up to 3-4 business days for processing.

Shipping Costs

Shipping costs are calculated based on the destination country, the weight of the items, and the selected shipping method. You can view the exact shipping cost during the checkout process before finalizing your purchase.

• Free Shipping: Available for orders over a certain amount (varies by region).
• Flat Rate Shipping: For smaller orders, a flat rate applies based on your location and chosen shipping method.

International Shipping

Mokegz ships internationally to most countries around the world. Please be aware that international shipments may be subject to customs duties, taxes, and other fees, which are the responsibility of the recipient. These fees are not included in our shipping charges.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to monitor its progress. You can also track your order directly from your account on our website.

Delivery Times

Estimated delivery times are provided as guidelines only and do not account for potential delays due to customs inspections, weather conditions, or other unforeseen circumstances.

• Within Europe: 5-7 business days
• United States & Canada: 5-10 business days
• Rest of the World: 7-14 business days

Returns & Exchanges

If you are not completely satisfied with your purchase, we offer easy returns and exchanges within 30 days of receipt. Please refer to our Return Policy for more details.

Contact Us

For any questions regarding your order or our shipping policies, please don’t hesitate to contact our customer service team at serivce@mokegz.com. We are here to assist you Monday through Friday, 9 AM to 5 PM (GMT).